Terms of service

Terms of Service

Welcome to Crafterra. By using our website or placing an order, you agree to the terms below.

1. Using Our Website

By using our website, you confirm that the information you provide is accurate and complete.

2. Products

All products are made to order. We do our best to show product colors and designs as accurately as possible, but actual colors may look slightly different depending on your screen.

3. Prices

All prices shown on our website are subject to change at any time without notice.

4. Orders

Once you place an order, it can only be canceled within 12 hours. After that, your order may already be in production and cannot be changed or canceled.

We also reserve the right to refuse or cancel any order if needed.

5. Shipping

We aim to deliver your order within the estimated time, but delays can sometimes happen due to shipping carriers, weather, customs, or other reasons outside our control.

6. Returns and Refunds

Because our products are made to order, we do not accept general returns or exchanges.

We only offer refunds or replacements if:

• the item arrives damaged

• the item is defective

• you receive the wrong item

• there is a printing error

Please check our Return & Refund Policy for full details.

7. Website Content

All content on this website, including images, logos, designs, and text, belongs to Crafterra and may not be copied or used without permission.

8. Prohibited Use

You may not use our website for any illegal or harmful activity.

9. Liability

We are not responsible for any indirect or unexpected loss resulting from the use of our website or products.

10. Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: shop.crafterra@gmail.com